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Terms and conditions

Terms of Service (TOS) refers to the guidelines for using our services. You must comply with these terms when using our services. Please read carefully and make sure you understand and agree to all parts. EBuildHost reserves the right to modify this clause without notice.

General service

EBuildHost service

  • The service period will be calculated from the payment date, not the order issue date. Customers will not be charged again until the next billing cycle.
  • When EBuildHost confirms that it has received the customer's payment, the service will be activated immediately. For more information, please contact our customer service department.
  • Customers can upgrade the service plan at any time, but we cannot downgrade the service plan during the service period. If you need to downgrade, you can only downgrade after the end of the service contract. For details, please contact our customer service department.

Free SSL certificate

  • Anyone who purchases any individual service plan for web development or web hosting will get a free SSL certificate issued by Let's Encrypt or cPanel, valid for the entire contract period.

Free dedicated IP address

  • Anyone who purchases all virtual server service plans will get a free dedicated IP address, valid for the entire contract period.

move

  • Apply for any 12, 24 or 36 month hosting service plan, we will be able to relocate the website and all email accounts for new customers free of charge.
  • Thirty (30) days after the service is activated, you can contact the account backstage and submit the required information to us. Our relocation team will safely transfer your website, email address and database from the current service provider to EBuildHost.
  • It usually takes 12 to 24 hours to relocate a website, but we will not make any guarantee for the time and feasibility of the relocation.
  • EBuildHost is not responsible for any losses caused by this relocation.

Backup

  • The storage space can be used as a backup or file storage system. EBuildHost allows customers to store the backup data in the hosting account, but you need to pay attention to the usage. If the amount is exceeded, it will charge an excess fee or upgrade the service.
  • EBuildHost reserves the right to remove the right to file backup or file storage for any reason or without notice, with or without notice. EBuildHost is not responsible for data loss or any loss caused by this.
  • We perform automatic backups every day. In the event of a disaster, disaster recovery will be carried out to recover lost data. We encourage each customer to regularly back up their data. EBuildHost is not responsible for any data loss, but not limited to hardware failure, backup failure, hacker or accidental deletion.
  • EBuildHost will provide customers with 30-day server backup, and customers can also notify us to restore the backup without any handling fee.

Payment and bill settlement

  • All service plans are calculated in the form of annual prepayment.
  • The customer is required to pay the service amount printed on the bill.
  • EBuildHost may adjust all service plan fees at any time or after the bill is due.
  • If the cheque is returned due to insufficient funds in the customer's account, the customer will be charged an administrative fee of at least HKD$200 per cheque.
  • If the customer’s credit card is declined, the administrative fee will be borne by the customer, at least HKD$200.
  • The customer is responsible for all bank charges incurred by the wire transfer.
  • Except for the above circumstances, all additional administrative fees will be charged a service fee of up to HK$200 per transaction.
  • All credit balances are valid for an unlimited period of time. All credit balances will not be refunded.
  • EBuildHost reserves the right to adjust or cancel any credit balance due to errors or non-compliance with the terms and conditions without prior notice.

Renew

  • If any account fails to pay all the fees before the payment deadline, we will suspend the account. If the account is restarted 7 days after the account is suspended, an overdue payment of HKD$200 will be charged. EBuildHost reserves the right to terminate the service.
  • EBuildHost is not responsible for any damage or loss caused by the suspension or termination of the account due to late payment. In addition, EBuildHost reserves the right to refuse to reactivate the service of the relevant account until all invoices are paid in full.
  • If the account fails to be renewed within 30 days after the renewal period, the account will be officially suspended, and all server documents and backup data will be deleted after 6 months.

Cancel service

  • Either party in the contract can propose and notify the other party to terminate this service.
  • If you need to cancel the service, you must provide a written notice at least 48 hours before the renewal. Customers need to receive a confirmation email from EBuildHost, and the cancellation will take effect. If the customer fails to submit a cancellation notice within the prescribed time limit, you will have to pay the next renewal fee.
  • When the account is cancelled, all documents and data will be destroyed from our server after 6 months, including all backups. Before canceling the account, customers should back up all files and data by themselves.
  • EBuildHost may notify the customer to terminate the contract at any time via email. If the contract is terminated for reasons other than the customer's violation of the EBuildHost service use code, the prepaid fee shall be refunded to the customer.
  • If the customer and EBuildHost have a major breach of contract related to the agreement, and the other party cannot make corrections (7) days after receiving the other party's written notice of the breach, the other party can terminate this contract with a written notice. The definition of material breach should be determined from a reasonable online business perspective.

Denial of service

  • EBuildHost reserves the right to refuse to provide services to anyone. Based on EBuildHost's independent judgment, any content that is obscene, threatening, illegal or any violation of EBuildHost's terms of service will be removed (or disabled) from the EBuildHost server without any notice.
  • Similarly, EBuildHost reserves the right to cancel, suspend or restrict access to the service for any reason or without reason, with or without notice. EBuildHost is not responsible for data loss or any loss caused by suspension or termination.
  • We will issue a warning if there is provocative, vulgar (expletive), offensive, rude, threatening or abusive behavior towards EBuildHost staff. If the customer does not stop these actions, the account may be suspended or terminated without any refund. Including (but not limited to) threats to sue, defamation, defamation, public posting or soliciting deductions.
  • In order to ensure that EBuildHost and its customers are protected from fraud, EBuildHost may require customers to provide valid identification documents and/or a copy of a valid business registration certificate. Failure to provide it may be regarded as fraudulent in nature.

Refund

  • We provide a 30-day unconditional money-back guarantee to new customers who purchase hosting services. This money-back guarantee does not apply to virtual server services, installation fees, domain name registration fees, domain name renewal fees, domain name transfers, SSL certificates, additional services, dedicated IP addresses, management service fees, or software authorization. If the customer violates the service agreement, it will result in non-guarantee and refund. For more information, please read our 30-day unconditional money-back guarantee terms and conditions.

Resource usage

Users must not:

  • Use system resources more than 5% (including CPU and memory) for more than 60 seconds. Some activities may cause problems, including: CGI scripts, FTP, PHP, HTTP, etc. If the customer violates this clause, the fail-safe device will be automatically triggered and the website will be restricted from use.
  • Run any type of real-time chat application that requires resource interaction. Remote hosting services are allowed.
  • The server continues to execute in the absence of unmanned operation. This includes any resident programs such as IRCD.
  • Run any software related to the IRC (Internet Relay Chat) network interface.
  • Run any string flow, tracker or client.

Server abuse

Any attempt to damage or cause harm to EBuildHost servers or EBuildHost customers is strictly prohibited, including, but not limited to:

  • Log in to a server that has been accessed without authorization or permission.
  • Access or obtain unauthorized service data in any way.
  • Attempt to detect, scan or test for vulnerabilities in any system, subsystem or network.
  • Falsify, intrude, modify or otherwise destroy or violate the security certification measures without proper authorization.
  • Send any other similar software or programs that contain viruses, Trojan horse programs, worms, time bombs, cleaners or other programs that are intended to destroy, disrupt or damage the system, website or service functions.
  • Interference, interception or misappropriation of any system, data or information.
  • Interfere with any user, host, or network service, including (but not limited to) the use of overloading, "malicious data traffic", "mail bombing" or "crashing" on any computing system.

Service Assurance Agreement (SLA)

  • If the service we provide fails to reach the level of the monthly normal operation agreement, we will refund 3 times the stored value of the monthly fee ratio to the customer's EBuildHost account with the interruption time. The method of calculating the refund is as follows:
    Web Hosting
    Guarantee 99.9% uptime
    Virtual server
    Guarantee the normal online time of 99.9% network
    E.g:
    (Downtime (hour) × $ monthly fee × 3) / 720 hours

    If you need to apply for relevant compensation, you must contact our customer service staff at cs@ebuildhost.com within 7 working days after the end of the downtime.
    Please note that this guarantee agreement does not apply to

  • Internet or server hardware maintenance and maintenance.
  • Violate or violate the terms of use.
  • Non-DDoS protection hosts, virtual hosts that are subject to DDoS or other network attacks.
  • DDoS protection host that exceeds the protection limit of the program.
  • Other natural disasters and other irresistible factors.
  • The connection failure is caused by problems on the client side.

Domain name registration, transfer and renewal

  • We will register, transfer and/or renew domain names for our clients. If the domain name registration, transfer or renewal cannot be completed before the expiration, the customer is responsible for contacting EBuildHost within fifteen (15) days after the incident to allow EBuildHost to investigate. If the domain name expires more than 30 days without contacting EBuildHost within the specified time, the customer may be charged a redemption fee. EBuildHost's liability is limited to the payment of domain name registration or renewal fees.
  • Domain name registrants must submit documents to prove that they are eligible to apply for this type of domain name. We will send an email after the application date to remind the domain name registrant to provide the relevant documents as soon as possible. If the required documents are not received within thirty (30) days after the email is sent, the relevant registration application will be cancelled and the payment will not be refunded.
  • EBuildHost does not guarantee that you will definitely get the registered domain name. If the customer has submitted all relevant documents but cannot successfully register the domain name, your registration fee will be refunded.
  • Customers must provide a valid authorization code (EPP Code) within thirty (30) days after applying for domain name transfer. Otherwise, we will cancel the domain name transfer application and will not refund the money.

Tax issues

  • Any tax burden arising from the execution of this agreement shall be governed by the relevant laws and regulations of Mainland China and Hong Kong, as well as the arrangements of the governments of both parties on avoiding double taxation of income tax and preventing tax evasion. If the tax laws and regulations of the above two parties provide for taxes and fees, unless the parties agree otherwise, the tax burden incurred in mainland China will be calculated and paid by the service recipient in accordance with the above laws and regulations and bear the corresponding tax burden; the tax incurred in Hong Kong, China The burden will be calculated and paid by the service provider in accordance with the above-mentioned laws and regulations and bear the corresponding tax burden.

If you have any questions about these terms, please contact us via email cs@ebuildhost.com.

Privacy Policy

You are very welcome to visit "EBuildHost" (hereinafter referred to as this website). In order to allow you to use the services and information of this website with peace of mind, we hereby explain to you the privacy protection policy of this website to protect your rights, please Read the following carefully:

1. The scope of application of the privacy protection policy
The content of the privacy protection policy, including how this website handles the personal identification data collected when you use the website services. The privacy protection policy does not apply to related linked websites other than this website, nor does it apply to personnel who are not entrusted or participated in the management of this website.

2. Methods of collecting, processing and using personal data
When you visit this website or use the functional services provided by this website, we will consider the nature of the service function, ask you to provide the necessary personal data, and process and use your personal data within the scope of the specific purpose; Written consent, this website will not use personal data for other purposes.
This website will retain your name, email address, contact information, and time of use when you use interactive functions such as service mailboxes and questionnaires.
During normal browsing, the server will record relevant actions on its own, including the IP address of the connected device, time of use, browser used, browsing and click data records, etc., as a reference basis for us to improve our website services. This record is for internal use and will never be released to the public.
In order to provide accurate services, we will conduct statistics and analysis on the content of the collected questionnaires, and present the statistical data or explanatory text of the analysis results. In addition to internal research, we will publish statistical data and explanatory text as necessary, but does not involve specific Personal information.
3. Data protection
The host of this website is equipped with various information security equipment such as firewalls, anti-virus systems and necessary security protection measures to protect the website and your personal data. Strict protection measures are adopted. Only authorized personnel can contact your personal Data and relevant processing personnel have signed a confidentiality agreement. Anyone who violates the confidentiality obligation will be punished by relevant laws.
If it is necessary to entrust other units to provide services due to business needs, this website will also strictly require them to comply with confidentiality obligations, and take necessary inspection procedures to ensure that they will indeed comply.
4. External links on the website
The web pages of this website provide Internet links to other websites, and you can also click to enter other websites through the links provided on this website. However, the privacy protection policy of this website is not applicable to the linked website, and you must refer to the privacy protection policy in the linked website.

5. Policy on sharing personal data with third parties
This website will never provide, exchange, rent or sell any of your personal information to other individuals, groups, private companies or public agencies, but those with legal basis or contractual obligations are not limited to this.

The circumstances of the proviso in the preceding paragraph include but are not limited to:

With your written consent.
The law expressly stipulates.
To avoid danger to your life, body, freedom or property.
Cooperating with public agencies or academic research institutions is necessary for statistical or academic research based on the public interest, and the data is processed by the provider or collected by the provider and cannot identify a specific party according to its disclosure method.
When your behavior on the website violates the terms of service or may damage or hinder the rights of the website and other users or cause damage to anyone, the website management unit analyzes and reveals your personal information for the purpose of identifying, contacting or taking legal action. Necessary.
Conducive to your rights.
When this website entrusts a manufacturer to assist in the collection, processing or use of your personal data, it will perform its duty of supervision and management to the outsourced manufacturer or individual.
6. Use of Cookies
In order to provide you with the best service, this website will place and access our cookies on your computer. If you do not want to accept the writing of cookies, you can set the privacy level in the browser function you use to High, you can refuse the writing of cookies, but it may cause some functions of the website to be unable to perform normally.

7. Amendment of privacy protection policy
The privacy protection policy of this website will be revised at any time in response to needs, and the revised terms will be published on the website.

30-day money-back guarantee terms and conditions

For any reason, customers who feel unsatisfactory with EBuildHost's web hosting service can get a refund within 30 days after purchasing the service. Please contact our customer service staff via email or support form.

Customers should read and accept the following relevant terms:

  • The 30-day unconditional money-back guarantee is only applicable to web hosting services and SSD hosting services for 12 months or more;
  • 30-day refund is not applicable to virtual server services;
  • There are no refunds for any value-added services and management service fees, such as but not limited to: domain name registration or renewal fees, software authorization, additional IP addresses, SSL certificates, etc.
  • There are no refunds for any third-party fees, such as any additional software programs on the control panel.
  • There is no refund for any domain name registration or renewal fees.
  • Once the domain name is registered or transferred to EBuildHost, it cannot be deleted or transferred again immediately. If a customer purchases a web hosting service and decides to apply for a refund within 30 days, the relevant domain name registration or renewal fee will not be refunded.
  • Refunds are only applicable to the service fee of web hosting services, deducting the amount payable by the customer and any administrative fees, transaction fees, bank handling fees, etc., the relevant money will be returned to the customer's payment account.
  • The 30-day unconditional money-back guarantee is valid for 30 days from the day the deposit account is opened, and no money will be refunded after the expiry date.
  • Only applicable to new customers who apply for EBuildHost service for the first time. If you are an EBuildHost customer, you will not be entitled to the 30-day unconditional refund service if you reapply after canceling the service.
  • Any customer who violates the Terms of Service (TOS) or Service Use Rules (AUP) and causes their account to be suspended or terminated will automatically lose the right to apply for a 30-day service satisfaction guarantee agreement.
  • EBuildHost reserves the right of final decision.

7 天試用網頁寄存服務

試用 EBuildHost 傳統網頁寄存或SSD 網頁寄存服務的客戶應閱讀及同意接受以下有關條款:

 

  • 試用期以 EBuildHost 發送電子郵件確認服務並啟用當天起計 7天;
  • 試用服務只供用戶作測試及評估用途,並不適用或授權作任何類型的商業用途或提供第三方使用;
  • 試用期將於 7天後自動結束。;
  • EBuildHost 對免費試用服務未有提供標準支援服務,包括但不限於「提供網頁技術支援、協助修復網站」;
  • EBuildHost 對於通過該服務提供予使用者的任何資訊、軟體和服務,不保證其準確性、正確性、可靠性或其他;
  • EBuildHost 保留暫停,限制和隨時終止試用服務的權利,而不需任何理由或另行通知使用者;
  • 如需要將試用服務升級至標準服務計劃,請於試用到期前一天通知我們的銷售代表;
  • EBuildHost 對使用者於試用期間任何種類的損失概不負責;
  • 試用期完結後,伺服器內所有數據資料將於14日後永久刪除,並且不會被恢復,使用者需自行備份所有資料;
  • 當您訪問 EBuildHost 的網站或使用本服務,表示您已同意接受本服務條款和服務使用守則的約束;
  • 任何因違反服務條款和服務使用守則已被暫停或終止的客戶或賬戶,自動喪失使用此服務之權利;
  • EBuildHost reserves the right of final decision.